Spa Etiquette

AMENITIES
All spa guests receiving treatments will have complimentary use of the fitness center, outdoor spa terrace, Swiss showers, eucalyptus infused steam room, salt water indoor lap pool and Jacuzzi. Lockers, robes and slippers will be provided upon check-in for the spa. Please ensure that you leave amenities in locker upon check-out. Please note that the fitness center and pool and Jacuzzi area, while on the same floor, are in a separate location from the spa and are co-ed facilities.

RESERVATIONS
We recommend that you make your spa reservations in advance of your arrival. Reservations can be made by calling the Spa Reception Desk at 415-616-6597 or hotel extension 6597. For guests that are not staying in the hotel, a credit card is required to secure your appointment. If you have any special physical or medical
considerations, please notify the spa so that we can best prepare for your treatment.

GENDER PREFERENCE
If you have a preference for a specific gender to perform your treatment, please advise us at the time of your booking.

AGE
Spa Services are provided to guests 13 years and older. An adult must accompany guests under the age of 18.

CANCELLATION & LATE POLICY
(I)Spa is a very popular spa and cancellation and late arrivals affect the experience of other guests. Because your Spa appointments are reserved specifically for you, we ask that you notify the spa a minimum of 24 hours in advance should you need to cancel or re-schedule to avoid a 50% charge for the service. All no-show appointments will be charged at full value. Unfortunately, late arrivals may not receive an extension of scheduled treatments, so as not to inconvenience other spa guests.

CHECK IN
We encourage you to arrive 30–60 minutes before your scheduled treatment time to relax and enjoy our amenities.

TREATMENT ATTIRE
Service providers will step out of treatment room and give all guests a moment to undress to their comfort level and settle into the treatment table. Our professional therapists are trained in appropriate draping techniques.

GRATUITIES
For your convenience, a 20% service charge will be added to all spa treatment prices upon check-out. Should you wish to increase or reduce this amount based on your service satisfaction, please notify a spa coordinator upon check-out. Envelopes are provided at the front desk should you wish to leave a cash gratuity.

(I)SPA GIFT CARDS
(I)Spa Gift Cards are available to purchase for any special occasion. (I)Spa Gift cards can be purchased in person, over the phone or online and can be used for spa services and retail products.

(I)SPA CUISINE
Enjoy a healthy meal from our specially prepared menu during your spa visit for an additional fee. All menu items may be enjoyed in the relaxation lounge or on the spa terrace and take approximately 45 minutes to arrive after the order is placed.

iPODS
To enhance your stay, all of our treatment rooms have been wired for iPod access. We invite you to bring in your iPod or choose a playlist from our customized music menus to enjoy during your treatments.

OUTDOOR TERRACE
Please note that all outdoor treatments, classes and amenities are available when weather permits.

CELL PHONES
To ensure a relaxing environment for all spa guests, kindly turn all cell phones to silent before entering the spa and that all conversations to a minimum.

SPA PACKAGES
Spa packages can be customized for any occasion and group size. Please inquire with our spa concierge about package discounts.

BRIDAL SPA PACKAGES
Pamper yourself and forget those last minute wedding details that have you stressed. Our serene oasis is filled with luxurious bridal spa treatments for you and your wedding group. Please contact our spa concierge for a consultation.

SPA PARTIES & GROUP EVENTS
(I)Spa is the perfect place for your next spa party or group event. Please inquire with the spa concierge for a consultation.

IN ROOM SPA SERVICES
Enjoy our spa treatments in the comfort of your hotel room for an additional fee.

PERSONAL YOGA, PILATES & FITNESS TRAINING
Consult with our spa concierge to make your reservation for these services.

HOURS OF OPERATION
Spa 9am-8pm, 7 days a week
Spa Treatments 10am-8pm, 7 days a week
Fitness Center available 24 hours/day with keycard, 7 days a week
Pool 6am-10pm, 7 days a week

PERSONAL PROPERTY AND LIABILITY
Treatments received are provided for the basic purpose of relaxation and relief of muscular tension. Massage, bodywork and skin care should not be construed as a substitute for medical examination, diagnosis, or treatment, and guests should see a physician, or other qualified medical specialist for any ailment. All known medical conditions should be honestly revealed prior to any treatment received. There shall be no liability on the practitioner’s part should you fail to reveal any information. Any illicit remarks or advances made will result in the immediate termination of the treatment, and payment of the scheduled treatment is expected. (I)Spa reserves the right to refuse service to anyone for any reason. (I)Spa is not responsible for any items that are lost or stolen.